Returns & Refund

Last Updated: June 2026

At Nivkara, we want every customer to receive the right product in good condition. Please read this policy carefully before placing your order.

Nivkara Bhringraj Root Therapy Hair Oil is an external-use hair-care product. Individual results may vary from person to person depending on hair type, scalp condition, lifestyle, diet, routine and consistency of use. We do not claim to diagnose, treat, cure or prevent any disease or medical condition.

1. Order Cancellation

You can cancel your order within 24 hours of placing the order or before the product is dispatched, whichever is earlier.

If your Cash on Delivery (COD) order is cancelled within 24 hours and before dispatch, no cancellation charge will apply. As payment is collected only at the time of delivery, no refund will be required.

To cancel your order, email us at:

nivkaracod@gmail.com

Please include:

  • Order number

  • Full name

  • Registered phone number

  • Reason for cancellation

Once the order is dispatched, cancellation may not be possible.

2. Damaged, Missing, Wrong or Defective Product

If you receive a damaged, leaked, broken, missing, wrong or defective product, please email us within 48 hours of delivery.

Email:

nivkaracod@gmail.com

Please include:

  • Order number

  • Clear photos of the product

  • Clear photos of the outer packaging

  • Photo of the shipping label

  • Short description of the issue

  • Unboxing video, if the product is damaged, leaked, broken or missing

For damaged, leaked, broken or missing product claims, an unboxing video is required. The video should clearly show the sealed package being opened, the shipping label and the product condition.

After verification, if the issue is due to company fault, wrong product, missing product or delivery damage, we will provide a replacement at no extra cost.

Refund may be considered only if replacement is not possible or if approved by Nivkara after verification.

3. Replacement Policy

We may provide a replacement in the following cases:

  • Product was damaged during shipping

  • Product leaked during shipping

  • Bottle, cap or pump was broken

  • Wrong product was delivered

  • Product was missing from the package

  • Product was defective or unusable

  • Issue happened due to company or logistics fault

Replacement will be approved only after checking the photos, unboxing video, order details and delivery details.

4. 14-Day Money Back Guarantee

Nivkara offers a 14-Day Money Back Guarantee for eligible customers.

This guarantee is for customers who genuinely use the product as per the instructions and are still not satisfied.

To be eligible:

  • Request must be raised within 14 days from the date of delivery

  • Customer must use the product regularly as per the instructions

  • Product must not be misused, diluted, refilled, transferred or tampered with

  • Customer must provide order number and registered contact details

  • Customer may need to share product photos, bottle condition, usage details and reason for dissatisfaction

  • Product must be purchased from Nivkara’s official website or authorised sales channel

  • This guarantee is only for genuine personal-use customers

  • Bulk orders, reseller orders or commercial orders are not eligible

The 14-Day Money Back Guarantee does not mean guaranteed hair growth, guaranteed hair regrowth, instant results or medical treatment. Hair-care results vary from person to person.

5. Reverse Shipping Charge

If the product is damaged, missing, wrong or defective due to company or delivery fault, Nivkara will provide a replacement without extra shipping charge.

If the product is not damaged and refund is approved under any eligible case, the customer will have to pay the reverse shipping charge.

A reverse shipping charge of ₹150 may be deducted from the refund amount.

This charge may apply in cases such as:

  • 14-Day Money Back Guarantee refund

  • Customer-side return

  • Refused delivery

  • Wrong address given by customer

  • Customer unavailable during delivery

  • Order returned due to customer-side delivery issue

6. Unopened Product Returns

If your product is unopened, unused and sealed, you can request a return within 14 days of delivery.

Return conditions:

  • Product must be unused

  • Product seal must be intact

  • Outer packaging should be available

  • Product must not be damaged by the customer

  • Return request must be raised within 14 days of delivery

  • Product must be purchased from Nivkara’s official website or authorised sales channel

If the return is not due to company fault, wrong product, missing product or damaged delivery, ₹150 reverse shipping charge may apply.

7. Non-Returnable / Non-Refundable Cases

Returns, refunds or replacements will not be accepted in the following cases:

  • Request is raised after the allowed time period

  • Product was damaged after delivery due to customer handling

  • Product was misused, diluted, refilled, transferred or tampered with

  • Customer does not provide required photos, video or order details

  • Customer does not provide unboxing video for damaged, broken, leaked or missing product claim

  • Product was purchased from an unauthorised seller

  • Customer expected guaranteed hair growth or overnight results

  • Customer dislikes fragrance, colour, texture or feel after opening, unless approved under the 14-Day Money Back Guarantee

  • Bulk, reseller or commercial orders

  • Product returned without approval from Nivkara

8. Return Shipping After Approval

Once your return request is approved, you must ship the product back or make it available for reverse pickup within 3 days of approval.

If the customer does not cooperate with reverse pickup or does not ship the product within the given time, the return/refund request may be cancelled.

If the customer is shipping the product by themselves, we recommend using a reliable and trackable courier service.

Nivkara will not be responsible if the returned product is lost, delayed or damaged during return shipping arranged by the customer.

9. Refund Process

Once your refund is approved:

  • For Cash on Delivery (COD) orders, the customer must provide valid bank account or other required refund details

  • Refund will be processed to the bank account or refund details provided by the customer after verification

  • Refunds are usually processed within 9–10 working days after approval or after receiving the returned product, if return is required

  • Exact credit time may depend on the customer’s bank or the refund transfer method

  • If ₹150 reverse shipping charge applies, it may be deducted from the refund amount

The customer is responsible for providing complete and accurate refund details. Nivkara will not be responsible for delays or failed transfers caused by incorrect or incomplete details provided by the customer.

Shipping charges, COD charges or convenience fees may be non-refundable unless the issue was caused by wrong product, damaged delivery, missing product, defective product or company fault.

10. Irritation or Sensitivity

Nivkara Bhringraj Root Therapy Hair Oil is for external use only. Individual sensitivity may occur.

If you experience itching, redness, irritation, burning or discomfort:

  • Stop using the product immediately

  • Wash the area with mild shampoo/water

  • Consult a qualified dermatologist if the problem continues

  • Email us at nivkaracod@gmail.com with your order number and issue details

Refund or replacement in such cases will be reviewed based on product condition, usage details and supporting information.

11. No Guaranteed Results

Nivkara does not promise guaranteed hair growth, overnight results, permanent hair regrowth or cure for hair loss.

Results may vary depending on hair type, scalp health, consistency, lifestyle, diet, stress, hormonal factors and the actual cause of hair concerns.

For sudden, severe, patchy or medical hair loss, please consult a qualified dermatologist.

12. How to Raise a Request

For cancellation, return, replacement or refund, email us at:

nivkaracod@gmail.com

Subject line:

Return/Refund Request - [Your Order Number]

Please include:

  • Full name

  • Order number

  • Registered phone number

  • Reason for request

  • Product photos

  • Packaging photos, if required

  • Unboxing video, if product is damaged, leaked, broken or missing

  • Usage details, if applying under the 14-Day Money Back Guarantee

  • Bank account or required refund details, if a COD refund is approved

Our support team will review your request and respond within 2 working days.

13. Policy Updates

Nivkara reserves the right to update or change this Returns, Refund & Cancellation Policy at any time.

Any changes will be effective once posted on our website.

Contact Us

For all cancellation, return, replacement and refund queries:

Email: nivkaracod@gmail.com

Summary

COD orders cancelled within 24 hours and before dispatch will not have any cancellation charge, and no refund will be required because payment is collected at delivery. Damaged, missing, wrong or defective products are eligible for replacement after verification. Unboxing video is required for damage, leakage, broken or missing product claims. Nivkara offers a 14-Day Money Back Guarantee for eligible customers who use the product as per instructions. If the product is not damaged and refund is approved, ₹150 reverse shipping charge may apply. Approved COD refunds will be processed to the bank or refund details provided by the customer.